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​Frequently Asked Questions

Gym

 

  • How do i Join? All memberships are taken online. Read all of the information below and then head to the 'Join The Gym' page to sign up. It's easy and takes no time at all.

  • Is there a joining fee? No, we do not charge a joining fee

  • Do I need an induction?  Yes. You must view our online video induction and agree to our T&C's. To keep costs low for our members, CBX is at times, an unstaffed gym. For this reason it is essential that you watch and listen carefully to our online gym Induction video. This talks you through some important safety information. 

  • Can I pay for a one off gym session? No, our gym is only available to members.

  • What are the opening hours? CBX Gym is open 6am -10pm 7 days a week. 

  • What if I need help in the gym? You'll see our personal trainers in the gym regularly. They'll be happy to help you or send us a message email@cbxgym.co.uk and we will do our best to help you.

  • What if I want a programme devised for my training? We have in house personal trainers. You can book a session with them at a time that suits you. See our personal trainers page for more info and prices.

  • If there are no gym staff, how do I gain entry into the gym? You'll be issued with your own membership card to gain access to the gym and classes. Details of where to collect this will be emailed to you after you have joined.

  • What if I lose my membership card? If you lose it, let us know and we will cancel your old one and issue you with a new one for a charge of £10.

  • Will I be safe in the gym without staff? There will almost always be either class instructors or personal trainers in the gym but on the odd occasion you are in the gym alone, you will see safety information posters and fire evacuation information within the gym. Emergency contact numbers can be found on posters within the gym. 

  • What age do I need to be to join? You must be 16 or over to use our gym. Someone over the age of 18 must fill in your gym application and supply bank their bank details for the direct debit.

  • I use a wheelchair. Can I use the gym? Yes, our gym is fully accessible to wheelchair users. Please call us if you have any questions regarding this.

  • Do you have lockers? Yes we have lockers in the changing rooms. No money is required for these.

  • Do you have showers? Yes, we have individual showers.

  • Is parking free? Yes. Members are issued with a parking permit which must be placed on your dashboard when using the gym

  • Is there Wifi in the gym? Yes, all members will receive a free wifi code

  • Who do I contact if I have questions? You can email us at email@cbxgym.co.uk or call 01912804000

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Classes

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  • Can I attend classes? Yes your gym membership includes all classes.

  • How do I book classes? You can book into classes in 2 ways - you can use the booking page on this website or send a text with the word APP to 07988374954 and we'll text you the link to download our free booking app.

  • Do I need to book into classes? Yes, everyone must book into classes. 

  • How old do I need to be to attend a fitness class? You must be 16 years or over to join our fitness classes.

  • Who should I contact if I have a class query/suggestion? You should contact Jen on 07988374954 for anything related to the fitness classes or send an email to email@cbxgym.co.uk

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